These Terms of Service ("Terms") govern your access to and use of the websites, applications, AI agents, and related services (collectively, the "Services") provided by Quantum Agentic Health, LLC, a Delaware limited liability company doing business as Quantum Agentic Healthcare ("Quantum Agentic Healthcare," "we," "us," or "our"). Please read these Terms carefully.
1. Acceptance of Terms
By accessing or using the Services, creating an account, or clicking to accept these Terms, you agree to be bound by these Terms and by our Privacy Policy, Cookie Policy, and Acceptable Use Policy, each incorporated by reference. If you do not agree, do not use the Services. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Who We Are
Quantum Agentic Healthcare provides a patient-representing technology platform and AI advocacy tools designed to help members coordinate care, understand insurance benefits, manage personal health information, and identify potential cost savings. We are a technology company. We are not a healthcare provider, health plan, insurer, pharmacy, or clearinghouse, and we do not practice medicine.
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and capable of forming a binding contract to use the Services. The Services are intended for users located in the United States. You may use the Services on behalf of another individual only where you are legally authorized to do so (for example, as a parent, guardian, or holder of a valid healthcare power of attorney).
4. The Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. We may add, modify, suspend, or discontinue features at any time. Our AI agents may take actions on your behalf only within the scope of the authorizations you grant (see Section 7), and may produce outputs that are incomplete or inaccurate; you remain responsible for decisions you make.
5. Not Medical Advice
The Services do not provide medical advice, diagnosis, or treatment, and are not a substitute for professional medical judgment. Always seek the advice of a qualified health provider with any questions regarding a medical condition. If you think you may have a medical emergency, call 911 or your local emergency number immediately. See our Medical Disclaimer for details.
6. Accounts & Security
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information, keep it current, and notify us promptly at [email protected] of any unauthorized use. We may suspend or terminate accounts that we reasonably believe have been compromised or used in violation of these Terms.
7. Authorizations & Consents
To deliver the Services, you may authorize us to access, retrieve, and process your health and insurance information from third parties (such as providers, payors, pharmacies, and health information networks), including via TEFCA-based exchange. You may grant our AI agents authority to communicate with these parties on your behalf. You may revoke these authorizations at any time through your account settings or by contacting us, except to the extent action has already been taken in reliance on them. Our handling of your information is described in the Privacy Policy and HIPAA Notice of Privacy Practices.
8. Acceptable Use
Your use of the Services must comply with our Acceptable Use Policy. Among other things, you may not misuse the Services, attempt to gain unauthorized access, submit information you are not authorized to share, reverse engineer the Services, or use the Services to violate any law.
9. Fees
Certain features may be offered for a fee. Where fees apply, we will disclose them before you incur a charge. Unless otherwise stated, fees are non-refundable except as required by law. We may change pricing prospectively with reasonable notice.
10. Intellectual Property
The Services, including all software, models, text, graphics, and trademarks, are owned by Quantum Agentic Healthcare or its licensors and are protected by intellectual property laws. Except for the limited license granted to you, no rights are transferred. You retain ownership of the content and information you submit, and you grant us a license to use it solely to provide, maintain, and improve the Services consistent with our Privacy Policy.
11. Third-Party Services
The Services may interoperate with or link to third-party products and services that we do not control. We are not responsible for third-party content, policies, or practices, and your use of them is governed by their terms.
12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUANTUM AGENTIC HEALTHCARE AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
14. Indemnification
You agree to indemnify and hold harmless Quantum Agentic Healthcare and its affiliates from any claims, losses, and expenses (including reasonable attorneys' fees) arising out of your misuse of the Services, your violation of these Terms, or your violation of any law or third-party right.
15. Dispute Resolution & Arbitration
Please read this section carefully — it affects your legal rights. Except where prohibited by law, you and Quantum Agentic Healthcare agree to resolve any dispute through binding individual arbitration administered by a recognized arbitration provider, and you waive the right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing [email protected].
16. Termination
You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination (including Sections 10, 12–15, and 18) will survive.
17. Changes to the Terms
We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means. Your continued use after the changes take effect constitutes acceptance.
18. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs Section 15. Subject to Section 15, the state and federal courts located in the State of Delaware will have exclusive jurisdiction over any matters not subject to arbitration.
19. Contact
Quantum Agentic Health, LLC
16192 Coastal Hwy, Lewes, DE 19958
Email: [email protected]
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